TERMS AND CONDITIONS
Last Updated: March 01, 2022
These terms and conditions (Terms) apply to the order by you and supply of services by us to you (Contract). No other terms are implied by trade, custom, practice, or course of dealing.
By opting to purchase tickets to HEAT events, you automatically agree to our terms.
These terms and conditions apply to all HEAT events.
1.SALE OF TICKETS
1.1 You are responsible for carefully examining the information and details included in the ticket upon receipt and reporting it to HEAT.
1.2 Tickets you purchase are for your personal use only. Tickets are not transferable and must not be transferred or resold without prior written consent of HEAT. HEAT has the right to cancel tickets that have been resold at a higher price without prior notification and the holder may be refused entry.
1.3 HEAT reserves the right to introduce discounts and special offers at any time, and these cannot be applied to tickets already purchased. Only one discount can apply to any one ticket.
- CANCELLED/ RESCHEDULED EVENTS/CHANGES TO AGENDA
2.1 Where an event is cancelled or rescheduled, we will use our reasonable endeavors to notify you using the details you provided us with at the time of ordering. We will inform you of such cancellation at least 2 weeks before the date of the event.
2.2 It is your responsibility to inform us of any change to the telephone number or email address you provide us with at the time of ticket purchase.
2.3 HEAT reserves the right to change the agenda, speakers, or venue of the event(s) at its sole discretion. All ticket holders will be notified of any changes as promptly as practically possible on the contact information provided by you.
2.4 Speakers, program and discussion details are correct at the time of sale or print publication, but amendments and changes are highly possible and may be unavoidable.
3.1 Ticket(s) purchased on this website or through our sales team, cannot be exchanged, cancelled, or refunded after purchase. Transfer of a ticket may be possible only after receipt of prior written confirmation from HEAT.
3.2 For Sponsorship Packages, in case the Organizer is forced to postpone the Event for a period longer than 9 months from the previously scheduled date or cancel the Event due to a change in COVID-19 regulations, the Participant shall be entitled to
3.2.1 request a transfer of the Sponsorship Package to a future show organized by the Organizer subject to an agreement between the Parties; or
3.2.2 terminate this Agreement and shall be entitled to request a full refund subject to clause 3.7 and 3.8.
3.3 For Tickets, in case the Organizer is forced to postpone the Event for a period longer than 9 months from the previously scheduled date or cancel the Conference due to a change in COVID-19 regulations, the Participant shall be entitled to request a transfer of the Ticket(s) to a future show organized by the Organizer subject to an agreement between the Parties.
3.4 The refund for ticket(s) equals the price paid by you to us for such ticket, excluding any applicable per ticket booking fee.
3.5 The refund for Sponsorship Package(s) equals the price paid by you to us, excluding any applicable booking or bank fees incurred by the Participant.
3.6 Where the Organizer is forced to postpone the Event within 9 months from the previously scheduled date, the Participant will not be entitled to claim any refund but may transfer the purchased Sponsorship Package or Tickets to any of other events organized by the Organizer subject to an agreement between the Parties.
3.7 In case a refund is requested, the Participant must submit a refund claim to the Organizer in writing, no later than 5 working days from receipt of the event postponement or cancellation notice.
3.8 In case a claim for refund is raised by the Participant under clause 3.2, the Organizer shall issue any refund within 30 days from the date of receipt of the refund claim in writing.
3.9 Refunds shall only be made to the person who purchased the tickets and refund will be made via bank transfer to the same account used for purchase, unless previously agreed in writing by the Parties.
3.10 A ‘material’ change to the program of the Event is a change which, in our reasonable opinion, makes the event materially different to the event that purchasers of the ticket or Sponsorship Package, taken generally, could reasonably expect. The use of deputizing participants, speakers, presenters, agenda shall not comprise a material change.
4.1 HEAT reserves the right to refuse admission, and to request any ticket holder to leave our building at any time. For example, if a ticket holder appears to be under the influence of drink and/or drugs and/or is acting aggressively, carrying offensive weapons or illegal substances, the ticket holder may be refused admission.
4.2 HEAT reserve the right to refuse re-admission to any person not in possession of a ticket or the retained portion of the ticket.
4.3 Attendees must not obstruct any stairway or gangway within a venue and must not affect the enjoyment of the audience and/or the running of the event and/or cause a risk to the safety of the audience or officials.
4.4 All persons must follow the instructions of any officials of HEAT. Any persons in breach of this clause may be removed from the premises.
5.1 OTHER EXPENSES.
5.1 You are solely responsible for all additional costs and expenses associated with your attendance at the Event including without limitation, all transportation to and from the Event, all hotel or other accommodation while attending the Event, all meals outside of the Event, and all other sundry or miscellaneous expenses.
- COMMUNICATIONS AND NOTICE.
6.1 You agree HEAT can contact You regarding the Event or any communications regarding this Agreement by SMS or/and e-mail, at the mobile phone and e-mail address provided when You registered for the Event. This includes confirmation of your attendance at the Event.
6.2 HEAT is not responsible for any charges made by your mobile phone provider for receiving SMS messages.
6.3 HEAT is not responsible for e-mail communications that You do not receive because the e-mail was not delivered due to your e-mail provider’s SPAM or junk mail filters.
- PUBLICITY WAIVER AND RELEASE.
7.1 HEAT may take photographs and record short segments of audio and video during the Event for HEAT’ marketing and promotional activities. In consideration for your attendance at the Event You grant HEAT the right to record, film, photograph, or capture your likeness and to use that likeness with your name and your company’s or organization’s name, for any future Event publicity activity including without limitation any written materials such as brochures and e-mails, and postings to websites or social media, without any further approval from You and without any payment to You or your company or organization.
8.1 HEAT takes all reasonable steps to protect your privacy as an attendee of the Event, including registration and attendance details.
8.2 Once you have purchase tickets for a HEAT event your name and email address will be held and processed for marketing purposes. From time to time, we will send you information about similar events and activities using the information you have provided, and this information will be passed along to our sponsors. If you do not wish to receive any further information you should send to email at firstname.lastname@example.org.
9.1 All Event materials, including handouts, books, pamphlets, slides, illustrations, and other content, are copyright HEAT. You may not copy or reproduce such materials. If You and your organization need additional copies of such Event materials for the Event You attended, You or your organization can order an authorized reproduction of such materials from HEAT for a nominal fee up to three months from the start date of the Event.
- WARRANTIES AND EXCLUSIVE REMEDIES.
10.1 HEAT represents and warrants to You that all services provided at the Event will be performed in a professional manner, conforming to generally accepted industry standards. HEAT’ TOTAL LIABILITY TO YOU OR TO ANY THIRD PARTY FOR ANY CLAIMS THAT ARISE OUT OF OR RELATE IN ANY WAY TO THE TERMS OF THIS AGREEMENT, REGARDLESS OF THE FORM OF ACTION, WHETHER FOR BREACH OF CONTRACT, BREACH OF WARRANTY OR TORT (INCLUDING NEGLIGENCE), SHALL IN NO EVENT EXCEED THE AMOUNT ACTUALLY PAID AS EVENT FEES BY YOU UNDER THIS AGREEMENT FOR THE EVENT THAT GAVE RISE TO SUCH LIABILITY. HEAT SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, EXEMPLARY, PUNITIVE, SPECIAL, OR SIMILAR DAMAGES INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, LOSS OF REVENUES, LOSS OF DATA, OR FOR COVER AND THE LIKE, EVEN IF HEAT HAS BEEN ADVISED OF THE LIKELIHOOD OF THE OCCURRENCE OF SUCH DAMAGES. YOU MUST REPORT ANY DEFICIENCIES IN THE EVENT TO HEAT IN WRITING WITHIN THIRTY (30) DAYS OF COMPLETION OF THE EVENT IN ORDER TO RECEIVE WARRANTY REMEDIES. THE WARRANTY HEREIN IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
10.2 Exclusive Remedy. For any breach of the above warranty, Attendee’s exclusive remedy, and HEAT’ entire liability, shall be the ability for You to attend the next offering of the Event. If HEAT is unable to offer the Event again as warranted, you shall be entitled to recover the Event Fees paid to HEAT for the deficient services. IN NO EVENT SHALL HEAT BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES ARISING FROM ANY SERVICES PROVIDED AS PART OF THIS AGREEMENT, INCLUDING BUT NOT LIMITED TO CLAIMS FOR LOST PROFITS OR OTHER ECONOMIC DAMAGES.
12.1 Personal arrangements including travel, accommodation or hospitality relating to the event which have been arranged by you are at your own risk. Unless otherwise stated in this clause, our and the venue’s liability to you in connection with the event (including, but not limited to, in the event of cancellation, rescheduling or material change to the program of the event) shall be limited to the ticket price paid by you including the per ticket booking fee.
12.2 Neither we nor the venue will be responsible for any loss, injury or damage to any person (including you) or property howsoever caused (including by us and/or by event partner(s)): (a) in any circumstances where there is no breach of a legal duty of care owed by us or the venue); (b)in circumstances where such loss or damage is not a reasonably foreseeable result of any such breach (save for death or personal injury resulting from our negligence); or (c) to the extent that any increase in any loss or damage results from breach by you of any of these Terms and Conditions and/or any terms and conditions of the event partner(s).
12.3 Nothing in these Terms and Conditions seeks to exclude or limit our or the event partner(s)’ liability for death or personal injury caused by our or the event partner(s)’ (as relevant) negligence, fraud or other type of liability which cannot by law be excluded or limited.
13.1 If any provision of this Agreement is illegal or unenforceable, that provision is severed from the Agreement, and the other provisions remain in effect only if the essential business and legal provisions are legal and enforceable.
- GOVERNING LAW
14.1 The laws of the State of California, without regard to its conflict of laws principles, govern all matters arising under or relating to this Agreement, including torts.
- FORCE MAJEURE
15.1 The Event is subject to acts of God, government authority, disaster, or other emergencies, any of which may make it illegal or impossible for HEAT, or the Event venue, to provide the facilities and host services for the Event or make it illegal or impossible for the Attendee to attend the Event. A registration may be cancelled for any one or more of such reasons by e-mail notice from HEAT to the Attendee without liability on the part of HEAT. In the event that the Event cannot be held or is postponed due to acts beyond the control of HEAT, HEAT shall not be liable to You for any damages, costs, or losses incurred, such as transportation costs, accommodation costs, or financial losses. Under such circumstances, You may choose to have your Event Fees applied to a future event or refunded in full.
- LAST UPDATED
16.1 This Terms and Conditions was last updated as of the first date written above.